Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There’s no place like home and, no matter what your style, we’ve got something to make yours even more comfy and beautiful.
Why Join Us?
Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals - we value teamwork, celebrate achievements, and support each other’s wellbeing and growth. We’re committed to creating a workplace where everyone belongs.
To support our most important asset, YOU, we provide you with:
Staff discounts on our gorgeous products
Hybrid Role with 2 days working from home
Training and Career Development Opportunities
Fun, Supportive and collaborative team environment
Job Description
What is the Role?
Are you passionate about delivering exceptional customer service?
As an After Sales Service Advocate at Early Settler, you’ll be the voice of our brand, helping customers with order fulfillment, product-quality concerns, and post-delivery queries. You’ll manage post-delivery queries, refunds, swaps, and cancellations, troubleshoot delivery issues, and collaborate with our logistics and store teams to ensure every customer leaves happy.
Success in this role is measured by timely resolutions, effective communication, and consistently high customer satisfaction.
Desired Skills and Experience
Who are we looking for?
This role is perfect for someone who thrives on problem-solving, enjoys building positive relationships, and wants to grow their career in retail and e-commerce. We offer structured training, career development opportunities, and the chance to work in a team that truly values collaboration.
1–2 years’ experience in a customer service environment, ideally within retail or e-commerce.
Proven ability to manage customer enquiries and resolve issues effectively.
Strong problem-solving skills with the ability to assess issues, identify root causes, and provide clear, practical solutions.
Excellent verbal and written communication skills, with the ability to explain processes, outcomes and next steps clearly.
Resilient and adaptable, able to remain focused and solution-oriented in a fast-paced, high-volume environment.
Committed to delivering great customer experiences.
* Applicants must be a AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.
We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.
